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| The
Recovery Process... |
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We
receive your hard drive at our Lancaster, PA
location... |
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The
hard drive is logged into our system using a
unique identifier that is assigned to your name.
The hard drive is then tagged with this
information. |
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Diagnostics
are performed using our in-house recovery systems.
This is specialized recovery software that scans
your drive and determines whether the drive has a
physical or logical problem |
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Once
the type of problem has been diagnosed, our
technicians contact you so you know the nature of
the problem. We firmly believe in keeping our
customers informed with up to date information
about their drive. We understand the stress that
goes along with losing data. |
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At
this point we can usually give a cost estimate for
the data recovery. The customer will then be asked
for approval to perform the recovery. If there is
a physical problem and parts need to be ordered,
we will provide a cost estimate for any parts that
are needed. |
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Once
we receive your approval the data recovery is
performed. Data is recovered onto one of our
recovery system hard drives and checked for
integrity. |
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After
the recovery we transfer your data to the media of
your choice (hard drive, DVD, CDR, CDRW). We can
provide this media at a fair price, or you have
the option to provide the media. |
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Both
your recovered data and damaged media are then
sent back to you via UPS. Our technicians are
available for any questions after you receive the
package. |
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The
first thing we do when we receive your hard drive is
inspect it for physical damage. We do not open it at
this time, since it will most likely not be necessary to
do this.
Physical
Failure: This is when there is actual physical
damage to the hard drive (either to the head,
platters, or electronics). It is a little more
difficult to recover data from a damaged drive and
also a little more expensive. It is a possibility
that replacement parts will need to be installed in
the drive just to perform the recovery.
